American Airlines refuses to board teen with Down Syndrome in first class

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Apparently poor customer service at American Airlines isn’t limited to conservatives, they also stopped a family with a sixteen year old with Down syndrome from boarding a plane over the weekend! Are they just asking for people to stop flying their airlines?

The Blaze explains:

Robert Vanderhorst, his wife Joan and 16-year-old son Bede, who is disabled, were booked to fly on an American Airlines flight from Newark to Los Angeles on Sunday when the boy and his parents were not allowed on the plane.

The family from Porterville had upgraded to first class tickets at an airport kiosk, and asked the airline to seat the boy and one of his parents together, Vanderhorst said – a request the airline granted.

When the family was ready to board, they were stopped by airline personnel, told their son was a “security risk” and would not be allowed on the flight. The parents protested, and later were rebooked to fly coach with another airline.

American Airlines spokesman Matt Miller said the disabled boy was agitated and running around the gate area prior to boarding, which his parents dispute. The airplane’s pilot observed the boy, Miller said, and made the call based on his behavior.

“There’s a reason why American Airlines is on the verge of bankruptcy and trying to figure out how they’re even going to survive,” Glenn said after reading the story.

“There’s a reason why Southwest doesn’t have this problem.  There’s a reason why you don’t ‑‑ you don’t see this with JetBlue.  These big stodgy airlines that think they can treat people like garbage.  They can’t.”

Glenn explained that since he discussed his own horrible treatment from an American Airlines flight attendant on radio, he has received multiple e-mails from listeners who have decided to no longer fly American Airlines.

He read one such email on the air today:

Glenn,

I’m at the Boston airport after a hard day of work and I just read the transcript regarding your experience with American Airlines.  Guess who I’m flying home with.  Yep.  By tomorrow I’m going to write them.  It will be kind and professional.  I’ll let them know that I will never fly with them again, and I will donate my miles to charity.  I’m doing this for an obvious reason:  A, the way they treated you; but I’m also doing this because you didn’t ask anyone to do it.  You just shared what happened to you.  What the flight attendant forgot or maybe never knew is that his life in America is possible because of our Constitution.  And I think there’s something in there about free speech.  Oh, sure, he exercised his, but not in a way that elevates dialogue.  And when he puts on his American Airlines uniform, it is his job to treat all passengers alike, regardless of race, religion, or political opinion.  Interesting, isn’t it, that American is going through bankruptcy and Southwest keeps making profits.  The employees at Southwest love their job and they love their customers.  All of them.  But he doesn’t love his job, and he doesn’t love his customers.  And the truth is anyone who treats another the way you were treated doesn’t think much of himself, either.  American Airlines?  I don’t think so.  

“I got a lot of these e‑mails, a lot of these e‑mails.  I can’t even imagine how many e‑mails American Airlines received.  The way to deal with this is you fire the guy.  He said in front of the pilot, I said ‘At least thank you for not treating my children the way you treated me.’  And he said, ‘Oh, it was my pleasure; you deserve it.’  He said that to a paying customer.  Now, if that’s American Airlines’ policy, to treat ‑‑ to allow employees to treat somebody they disagree with like absolute garbage, I’m telling you I was treated worse than a dog would be treated.  If that is their policy, well, good luck with that.  I’ll never fly your airline again.  The way to deal with it is to fire the guy,” Glenn said.

“Even if you’re the evil bastard he thought you were, you still paid for that flight for you and your family and deserve good treatment,” Pat said.

“By their silence, that is their policy,” Glenn said. ” I as an individual have made the choice that American Airlines does not want my money, they do not appreciate me as an individual, they do not count me as a worthy customer.”

“There was no problem.  I didn’t say a word, not one word.  My wife didn’t even know.  She was sitting across the aisle.  She didn’t even know what was going on until we got off the plane.  I kept looking at her and she was like, ‘What?  What’s happening?’   I didn’t want to cause a problem on the plane.  So that’s not what was happening.  Somebody judged me just on my face.  Just on what they think I am.  I had no exchange with this individual, none.  The only word he uttered in a four‑hour flight was, ‘Breakfast?”‘ That was it.  So there was no problem.  And if American Airlines wants to choose and let their employees judge people, God bless you.  I’m out.  If you want to fly, fly with them,” Glenn said.

While Glenn has yet to be contacted by American Airlines beyond the claim that they are “investigating” the issue, the airline has released the statement below regarding the Vanderhorst family:

We appreciate the outpouring of concern for the Vanderhorst family. However, prior to boarding flight 119 from Newark to Los Angeles, our customer service team observed the Vanderhorst teen yelling and running around the gate area – he seemed very agitated. Our team, along with the Captain of the flight, worked with the family for more than 30 minutes to try and calm the teen down. There were times when he was calm, but unfortunately, when it came time to board the flight he became agitated again. We tried to work with the family to come up with alternate solutions, which included an offer to rebook the family on the next flight in order to give the teen time to acclimate to his surroundings. Our customer service team, as well as flight crew, made the difficult decision that it wasn’t best for the teen to travel at that time. We wanted to make sure that the young man, as well as the other passengers onboard, were safe and comfortable during the six-hour flight.

 Ultimately, the family chose to fly another airline, and we helped to re-accommodate the Vanderhorsts.

 American’s actions and procedures are in full compliance with the Air Carrier Access Act. Asking the Vanderhorst family to take a different flight was a decision that was made with careful consideration and was based solely on the young man’s behavior.

  • landofaahs

    It fits in with their attitude how they treat those they don’t feel are worthy or even fully human.  What a bunch of bastards.

  • landofaahs

    It seems that those in first class have no class.

  • http://www.artinphoenix.com/gallery/grimm snowleopard (cat folk gallery)

    So American Airlines has demonstrated that any concern to their customers is as dead as cold stone; that is what they want, then they will go bankrupt across the board soon enough unless they change their ways.

    The consumers will make their choice with their wallets; those airlines who care about their relationship with customers will stand in the end. Those like AA will only stand with the unions; and thus probably expect Obama to bail them out as well.

  • http://www.artinphoenix.com/gallery/grimm snowleopard (cat folk gallery)

    Landofaahs – I no longer fly, aside from being told I cannot board a plane a few times due to my injuries (loss of an eye and twice slashed throat no thanks to the Muslim Brotherhood), there is the constant headaches I get from the TSA thugs in the area.

    Some of my business takes me near the airport, and I use the cities mass transit to save money for the long run; inevitably I wind up dealing with the thugs when they are off duty and harass people at the bus or light rail stops.

    One of them, whom I did report and was told to let the matter drop, threatened me by stating ‘go ahead punk, just give me one excuse’ while having a hand on a small pistol he carried on his belt. I just pointed to my injuries and said he can do nothing worse than that to me.

    He freaked out and then called the city police; only the fact of another officer being there who witnessed the matter kept me from being arrested; and I still got a visit from the FBI a few days later in concern to the matter. I told all the story and added, that if he had slapped leather to draw, I would have held nothing back from stopping him.

    Its not just some of the airline personel; its the blasted TSA and others who cause me so many headaches at times. Let them all pass into the night as far as I am concerned.

  • landofaahs

    Perhaps they should change their name to “UnAmerican Airlines”. 

  • Anonymous

    American Airlines is lying. I have a nine year old with Down syndrome and coordinate aan athletic program for children and young adults with Down syndrome. With few exceptions, 16 year olds with Down syndrome DO NOT run around. Due to low muscle tone, and sometimes cardiac issues, excessive activity is often not an issue. This young man was 5’1” and 160 pounds- I can’t believe he was “running around”…. American Airlines, if you’re going to lie, at least tell a good one!

  • landofaahs

    There is no limit to man’s capacity to his inhumanity.

  • Jamie Karlsen

    I quit on American Airlines after a rotten experience in July. We were given seats on AA when our original flight was cancelled. The are on a reciprical agreement with our original airline British Airways.  When connecting in Dallas, they gave our seats away – only that’s not what they said – they ‘couldn’t find us in the system’. And they continued to ‘not find us’ until the plane boarded.  A British Airways rep in Dallas said they do it all the time. They are the worst!

  • http://www.facebook.com/april.brown.35728 April Brown

    Last November we flew AA home to Utah from Puerto Rico via Miami & Houston.  When we got to Miami & it was time to board they kept announcing that they needed people to volunteer to take another flight- in the meantime we re late boarding.  My husband even went to see if we could take another flight- but it would not work for us.  Well, we were late boarding by 40 minutes!!!!  They overbooked that flight by way too many.  Well of course we were late getting to Houston & had to run to try to make our 8:30pm flight to Utah.  Well we didn’t make it- they had just close the door to the airplane.  Here was my last straw… the idiot guy at the ticket counter said “well I don’t know why you didn’t make it, an old lady did!”  I had seen the old lady get on a shuttle!!!  I was pissed and let him know how ridiculous and rude it was for him to say that!  He said “Oh, I didn’t mean it THAT way”  How else could he have meant it?!?  I was loud enough in my indignation & tiredness that a security officer came and asked if everythng was ok!  What the hell does American teach their personnel???  I will never fly with them again!
    And after hearing these other things hope they go bankrupt- they are a bunch of idiots!

  • http://ashleythompson.myopenid.com/ Ashley Thompson

    I was loud enough in my indignation & tiredness that a security officer came and asked if everythng was ok! http://iphone5Amazing.blogspot.com

  • Anonymous

    Bet a dollar that the gov bales them out.

  • http://www.facebook.com/ian.ethos.1 Ian Ethos

    everyone email American Airlines and tell them you are not flying on their airline anymore. I did…

  • Anonymous

    Slightly off topic  …
    Didn’t Glen go to Israel and didn’t Glen stand up for Israel when he perceived that Obama wasn’t? Then why would an ex Israeli Soldier have a problem with Glen? So, I’m thinking in addition to his arrogance and disrespect for others, he must also be a complete idiot and out of touch!
    Sure glad this guy doesn’t work for me!

  • http://profile.yahoo.com/RKIRYSDBJYKXTFDZFXKPBJ2GWY Conservativeoldie

    I haven’t flown AA since 2010.  The stewardess’ were rude.  I usually do not say anything since I am an ex-waitress, and I never ask for anything unless they offer it.  But no one had been around in a long, long time, and the man next to me asked for a cup of water for his child.  I almost thought he wasn’t to get it, but the stewardess finally gave a nasty grimace and got the child a cup of water.  A lousy cup of water!!

  • Anonymous

    I bet that Lohan gal could have been obnoxious and disruptive and AA would have granted her princess status. This airlines is doing the same thing liberals do, making decisions for your own good for you. American was bad in the 80′s and 90′s when I flew a lot for business, back then I never flew with them again. They don’t care about profits, Oblamo will prop them up and turn it into a union controlled airlines. Flight crews are union after all.

  • Nancy Miller

    I’ll just bet there is surveillance video available that would back up the Vanderhorsts…unless it’s been erased.

  • Anonymous

    so did I

  • http://pulse.yahoo.com/_47FB5FUTI2QQCCZZP3IIWOXRKQ HARRY M

    The male flight attendant was likely a homosexual–many of them are–and thus would be a big supporter of Obama and same-sex marriages.

  • Anonymous

    I guarantee that if I treated a customer with disrespect I would be fired. That is part of the beauty of capitalism and free markets.  Companies need to compete with each other with product, service, and customer experience.  Customers will take their business elsewhere if any of these are lacking.

    When a company is the only game in town, there tends to be abuse.  That includes when that company is the government.  Imagine how things would be under a single payer healthcare system or even the healthcare system is the government.  People who believe in big government should really consider that.

    When people are not held accountable, many people tend to take advantage of the situation.

  • Anonymous

    They can’t go bankrupt too soon to please me. A business like this should be shunned by true Americans. Let them go down in smoke. I don’t like to fly and the last thing I want is to fly with an airline that does what this one does. They may decide that I look like a conservative – I AM – or I look like a Christian – I AM – or I look like a Republican – I AM – and treat me like they have treated others that have had the bad luck to fly with them. All I can say is that I hope Glenn’s story goes viral around the country and the story of the Vanderhorst family goes viral. I will trust my life and well being to any of the others – not American Airlines, thank you.

  • Sol Squire

    So someone was rude to you on an airplane. Big deal. All this “upset” is a means of putting you back in the public light over nothing. Running out of millions you got from pitting Americans against Americans? Well, whatever your motivation, you deserve it.

  • Mary Ann Sherman

    Come on Glenn!! You are condemning a whole airline with thousands of
    employees because of your one very bad experience. My husband is a huge
    fan of yours, as am I; he is a retired navy pilot and true patriot and
    he has been flying for the airlines for 24 years. He goes out of his
    way for passengers trip after trip after trip because of who he is as a
    person. To hear you blast his company as a whole, is disheartening and
    demoralizing. If you have a bad experience with a doctor, you criticize
    the doctor, not the hospital he works in. Are there unhappy,
    dissatisfied pilots and flight attendants out there?? Oh yes there are,
    but the vast majority of airline employees are very hard working, under
    appreciated, professionals who serve the public with dedication during
    long, long hours, for days, away from home and loved ones, with never a
    complaint. Could you publicly compliment the employees of AA for the
    many pleasant flights you’ve had over the years where you were treated
    well and delivered to your destination safely? As the spouse of a navy
    and AA pilot who has been separated from my husband for nearly half of
    our 30 year marriage due to his profession, I would appreciate it!! Mary Ann Sherman, St. Louis, MO

  • Anonymous

    It seems that glenn beck is still butt hurt because AA didn’t kiss his ass like he expects everyone to do.
    I’d like to congratulate the NY restaurant and AA for being classy and silent while glenn beck continues his immature whining.

  • Anonymous

    Here’s another one… I’m platinum on two carriers internationally. I flew AA, because they have a very weak code share with my Platinum carrier. I sat on this flight right behind the emergency exit. I’m 6’5″ so need some leg room. After the doors closed, the guy in the emergency exit gets upgraded to business and I moved to the emergency seat. After about 4 minutes, an AA pilot flying dead head in uniform comes to me and asks me to move back to my seat, this is now his seat. A paying customer now had to move so a non paying customer could sit in a better leg room seat. He was shorter of course than I. Now, as if that wasn’t bad enough. He then proceeded to bad mouth AA the entire flight to the guy sitting next to him. All about the new aircraft, less people on board, need for more flights, longer hours, bla bla bla, this guy was a classic union pilot complaining about the company that pays his salary. Totally pathetic! Yes, I also will continue to do my best to avoid this airline.

  • joanc

    Glenn Beck, doesn’t deserve to be treated shabbily by anyone, he is the only TV person, who was unafraid to tell the truth about what is happening to America. He opened peoples eyes, because he is a true patriot and felt the need to report the plans some had for America. Unless you were on Glenn’s flight ,you really have no reason to say nasty things about him and what transpired.on the flight. A course in manners would serve you well. If I told you what I think of you, I’d have to take course too. .Oh Hell! I’ll just go ahead and call you an A##H##e and that extends to the next entry by Sol Squire.

  • zinky

    I’d kiss his ass any day. He opened my eyes and I am thankful for it. It is a shame people like you are so blnd as to see the truth. I bet you are going to vote for Obama!

  • Anonymous

    The way America is going under the leadership of the moslem brotherhood traitor in chief is representative of American Airlines – right down the crapper. AA has lost my business, and that of close relatives are sick of their bullshit.

  • http://www.facebook.com/kenneth.lee.58511 Kenneth Lee

    You really don’t get it do you??? WHY should Glenn have to put up with crappy service and attitude on a plane HE PAID FOR THE SEAT TICKETS? You obviously have never heard the axiom, THE CUSTOMER IS ALWAYS RIGHT! Not to say some don’t take it to the extreme but in this case THE CUSTOMER IS RIGHT. By the way, if the Vandehorst family paid for the upgrade to first class, why did aa book them as coach on the other airline??? I bet you do not put up with surly, crappy service, so why should Glenn???????

  • http://www.facebook.com/kenneth.lee.58511 Kenneth Lee

    strlk you can kiss my butt. I have been on the receiving end of the cold shoulder by aa. Crappy service is crappy service.. Both these businesses deserve to go bankrupt. They obviously have forgotten on of the first rules of business, THE CUSTOMER IS ALWAYS RIGHT!!!!

  • http://www.facebook.com/people/Randall-Sandmann/741640056 Randall Sandmann

    Wow… don’t be so hard on Obama that way. You were referring to Obama, weren’t you?? You must have been, as Obama is the only one that has divided the country by race and class warfare.

  • jbp

    Good catch

  • Anonymous

    If AA has not corresponded with Glenn or made a public statement about their ”policies”, then it’s that old saying: Silence speaks volumes.

  • Anonymous

    So, tonight you are using the name ”Ashley”, huh? But still up to your same old tricks. Tsk, tsk. Posting someone else’s comment as your own. Her comment is right below yours and her name is April Brown. Ooops!

  • Anonymous

    Betcha that’s what they are counting on?

  • Brenda Dlr

    Had your husband been flying the aircraft, and heard the remarks that the flight attendant made when Glenn was deplaning, I would hope that he would have taken steps to deal with an employee who disrespects a customer as he did. That isn’t what happened, though. The pilot heard the disrespect. His silence spoke louder than words. Apparently, it’s acceptable behavior. Glenn did exactly what ANY customer who is treated poorly does. They tell people they talk to about their poor experience. It just happens that Glenn talks to A LOT of people. He never asked anyone to boycott AA. But, just as when any other person tells about their poor treatment at any business… it reflects on that business and they reap the consequences of their failure to properly train their employees to treat customers with respect. No matter whether they like the person, or not.
    My husband was in the hospital fighting the cancer that took his life 3 months ago. One of the nurses aides came in and saw that we were watching Glenn’s show on Fox. She closed the door and whispered to us that his nurse didn’t like Glenn or his show, and that the nurse had gotten into an argument with another patient about it (her political views) earlier. I informed the aide that the nurse’s duty was to care for the patient, not be concerned with her political views or ours. We never saw the nurse again that whole shift. We spoke to the head nurse about it. I was very upset! We saw the nurse the next night, in street clothes, working on a bulletin board display that dealt with patient rights. Obviously, the head nurse agreed that it was out of line for the nurse to even be concerned about what patients chose to watch on television. Her job was to treat the patients. With respect. Just like airline staff should.
    I refuse to stand down when people mistreat me or someone I love. It is NOT OK. Do your job, and keep your politics and attitude to yourself. And when management learns about a staff member who doesn’t treat a paying customer with common courtesy, and they don’t take action, they are condoning the behavior. Period.

  • Anonymous

    Mary Ann, if you read Glenn’s comments, he isn’t the one who is unhappy with the service they have rec’d from Americian Airlines. Read some of posts here.

  • pam

    I hate the word stupid, but I catch my self saying it more and more due to the government ran places that the general public are in, it wasn’t that way just a few yrs ago, the people that are rude and spiteful should be fired on the spot, but we all know once you have a government job, it has to spend millions to defend stupidity, and my hat is off to you snowleopard.you have defended ALL of OUR rights and paid a price to have to deal with the stupidity of people that have no respect for any one, much less their selves, God Bless you.

  • http://www.facebook.com/people/Jon-Charles-Acker/694102440 Jon Charles Acker

    Glenn – I want to know the name of the man who was so rude to you. It was his “pleasure” to be so rude, well I’d like for conservative Americans to have the pleasure of knowing his name (ala the Chick-fil-A harasser). I’ll be his claims of being in the Israeli Army and other things he may have said are lies.

  • david

    I’ll give you another reason besides crappy service not to fly AA…MD-80s :)

  • Anonymous

    you can not fire these people they have ‘rights’ and will sue, they will ‘sit on their fat a$$es and draw enemployment (that is what one told me and did) and they have their own political party that promotes/represents them! We have payed them to propogate for years, we taught them in school, TV, and colleges to be like this. Look at their 2016 cand, Mr. Castro; study his family, this is what they represent. They say Romney does not relate, he had it good. Both grandparents came frome Mexico. One family worked hard, smart, and lived by Godly principles, they are very sucessful. The other family, had generation after generation of illigitamate children,got on board the boat, were given educations they did not qualify for (low scores) and they boast how they hate what America stands for, sounds just like the one we now have and we can not fire him because it IS FIXED by both ?parties! it is what it is because of what WE have done or did not do and this is how it will be unless WE change/REPENT!

  • Bob

    I do not fly because of TSA. TSA stole out of my checked in luggage and when I see a TSA agent i only see a low life. It is sad because I actually know a TSA agent who is a good person but all in all they are the future SS force with way to much authority.. If they start to have to much to do with cruse ships I will not be able to travel to
    Europe anymore.

  • http://www.facebook.com/beth.bythesea Beth Bythesea

    I sent American an email the day I learned about Glenn’s treatment, calling them “UnAmerican Airlines” for employing such a buffoon. Told them that unless they can that “flight attendant” and decide to treat their conservative customers with the same level of service that they treat anyone else, I’d be flying another airline. I’ve yet to receive any response. Here’s hoping the fascists in the air lose business to the point of going bust. “Buh-bye” AAL.

  • http://www.facebook.com/beth.bythesea Beth Bythesea

    I sent American an email the day I learned about Glenn’s treatment, calling them “UnAmerican Airlines” for employing such a buffoon. Told them that unless they can that “flight attendant” and decide to treat their conservative customers with the same level of service that they treat anyone else, I’d be flying another airline. I’ve yet to receive any response. Here’s hoping the fascists in the air lose business to the point of going bust. “Buh-bye” AAL.

  • Anonymous

    Can you please post the email addresses and names of AA officials whom you contacted? I’m sure that would motivate a lot more readers here to do exactly what you did. Thanks!

  • Anonymous

    Can you please post the email addresses and names of AA officials whom you contacted? I’m sure that would motivate a lot more readers here to do exactly what you did. Thanks!

  • http://profile.yahoo.com/RFYKJGG7S42SGIKI5LUJHQHWX4 PLANETJ

    Glenn is not blasting AA because he thinks that all employees are bad, he is blasting them because they do nothing whatsoever about the employees that are bad and let them do it over and over again with no consequences.

  • http://profile.yahoo.com/RFYKJGG7S42SGIKI5LUJHQHWX4 PLANETJ

    Glenn is not blasting AA because he thinks that all employees are bad, he is blasting them because they do nothing whatsoever about the employees that are bad and let them do it over and over again with no consequences.

  • http://twitter.com/Chris_Tom_Clark Chris Clark

    American Airlines cannot get away with this travesty.

  • http://twitter.com/Chris_Tom_Clark Chris Clark

    American Airlines cannot get away with this travesty.

  • http://www.facebook.com/sounderdilipan Sounder Dilipan

    Air Canada provided the worst service by ill treating the disable senior couples by not providing the wheel chair and also not helped even with basic first aid kit when fall down and hurt herself in Toronto Airport. WORST AND IN HUMAN CUSTOMER SERVICE. We ordered for wheel chair while getting the ticket and we paid all the money requested but as a frequent traveler worldwide, I never saw such a bad service ever. Airlines are charging more money just to ill treat I guess.

  • http://www.facebook.com/sounderdilipan Sounder Dilipan

    Air Canada provided the worst service by ill treating the disable senior couples by not providing the wheel chair and also not helped even with basic first aid kit when fall down and hurt herself in Toronto Airport. WORST AND IN HUMAN CUSTOMER SERVICE. We ordered for wheel chair while getting the ticket and we paid all the money requested but as a frequent traveler worldwide, I never saw such a bad service ever. Airlines are charging more money just to ill treat I guess.

  • Anonymous

    One element I haven’t seen mentioned is that fact that the great majority of commercial airline pilots are conservatives (having been fighter pilots before joining the airlines). I would guess that’s the case with AA as well. Maybe some pilots can help get the message to American, while they’re still operating.

  • http://pulse.yahoo.com/_4HAW7OERGSC7VZM72V7IGDJ3B4 Sharmane

    is there some way strtlk can be blocked from this site. His nonsensical prattling is very annoying. He has nothing of value to add.

  • Mary Ann Sherman

    Brenda, I am very sorry for how you were treated by nursing staff when your husband was so ill. As a nurse, I find the behavior extremely unprofessional and believe you did the right thing reporting this to the nursing supervisor. You didn’t condemn the hospital for having employees like that nurse. You didn’t decide to boycott the hospital as a substandard institution. I think Glenn should have complained to the superiors right up the line to the top, if necessary, rather than trashed AA on his radio program. My opinion, that’s all. Mary Ann Sherman Subject: [glennbeck] Re: American Airlines refuses to board teen with Down Syndrome in first class

  • Mary Ann Sherman

    Kenneth, I do not think Glenn should put up with rude or disrespectful service. I think it is appropriate to complain to the employees’ superiors right to the top to get satisfaction. It is my opinion that to trash AA as a company on the radio waves is disheartening to it’s many hard working, professional, and dedicated employees. Have I put up with surly service in the business world? Of course, and in front of my children as well. I tell my children that the anger exhibited is usually about something else the hostile person is frustrated about, and suggest we pray for that person. If I feel compelled to take action, I go thru immediate supervisors until I am confident that the situation has been handled in a satisfactory manner. Just my opinion. Mary Ann Sherman
    Subject: [glennbeck] Re: American Airlines refuses to board teen with Down Syndrome in first class

  • http://www.facebook.com/Randi.Custer Randal Custer

    I’m of Jewish heritage. I can tell you Israelis and Palestinians can be some of the most cantankerous people you will ever work with. This man;s actions may not to too far out of type for some of them. There can be a difference in standing for Israel the people of God and standing for Israel the nation. I find it confusing myself. I like Bebe, but would you want him for our president?

  • Anonymous

    Sorry if telling the truth about glenn beck is annoying.

  • Anonymous

    Obviously, for you, ignorance is bliss!

  • Anonymous

    F###Y## too!!!
    glenn beck is an evil little prick to sponges off his cult and attacks real Americans in order to fill his pockets and ego.
    he will definitely burn in hell.

  • Brenda Dlr

    I can see your point, Mary Ann. Believe me, my friends heard about our experience at the hospital (including how they handled it).
    Everyone handles their hurt or anger differently, and I suppose Glenn shining a light on SUCH horrible treatment was one way to make certain that it was not just brushed aside. Probably reporting it to Airline management and demanding something be done about it would have been a better way to go. Then, if they brushed it aside or ignored it, then he could bring it out on his show. But after being treated SO poorly (I can’t even imagine how I would have endured it) I’m sure Glenn was really angry and tired of being treated as a sub-human. Who can blame him for venting. At some point you just have to stand up and say “I’m not going to take it anymore”.

    Thank you for your sympathy over the experience my husband and I had. I’m well aware that there are many more nurses who give wonderful care. Same, I know, is true with the airline staff. And I would hate to see those good people hurt by the actions of one selfish and ignorant staff member.

    Of course there are decent people working for the airline and as nurses. I’m glad to know you and your husband are some of them.

  • http://www.facebook.com/profile.php?id=1257775204 Robert C. Harding

    My 5 year old daughter has DS, and concur with you completely. AA is lying through their teeth.

  • http://profiles.yahoo.com/u/PI3B6HTHZTST72ZUB4HCPCQH6U SherBer

    Are you aware that George W. Bush created the TARP program wherein the government spent 700 Billion $ to bail out the financial institutions; this cost the taxpayers 300 Billion $$!! This was to keep them from going bankrupt! Did you hear me say George Bush? Now, the banks were supposed to pay US back; think they will? Yeah, right. Again – did you hear me say GEORGE BUSH?????

  • XenaWP80

    Your such a socialist troll. This is the kind of treatmeant you and your socialists thugs would bring down on everyone who doesnt bow down to your “tolerent” views. Man, you tolerent hippie socialist….NOT! Lol

  • XenaWP80

    Glenn is the one pitting Americans against Americans?? LOL! Its the socialist that are pitting against Americans! Socialist are TRAITERS to our country and constitution. You all need to be called out for what you really are. TRAITERS!

  • XenaWP80

    Ignorance is the only thing you socialist thugs know, sticky chin

  • XenaWP80

    You are a evil socialist thug that is attacking America and our constitution and REAL AMERICANS are on to you and your fellow socialist thugs. It will be you and your ilk who will burn for all your evil and ego. SOCIALIST TROLL

  • XenaWP80

    You and your socialist thugs know nothing of truth. If you did, how could you live with yourself.

  • XenaWP80

    Socialism never as any thing to add! LOL Anything of value anyway. The only good thing about socialism is to see what true evil looks like! Its a world filled sticky chins! LOL

  • Gustavus

    I hate American Airlines and avoid it at all costs. They are lousy to conservatives, liberals and apparently special needs passangers. They are an equal opplortlunity customer abuser and have been for years.

  • SoThere

    Yet you support him by posting here and giving him more money. How ignorant are you? That’s a rhetorical question, I already know the answer.

  • SoThere

    You don’t know how to tell the truth, just liberal garbage and hate.

  • http://www.facebook.com/profile.php?id=100002935808834 J.f. Sebastian

    The US population has polarized into two
    distinct groups; conservatives and liberals. Maybe nature wires us that way. In
    any case, vastly, media feeds the liberal thinkers because, left to themselves,
    they would naturally become conservatives. This reality is clear when
    discussing issues with liberals. Their arguments favor fantasy over reason.
    They don’t understand arithmetic because simple math invalidates their
    arguments. They, according to the social-change agenda of mass media, are
    abandoning the social mores that had enabled the survival of civilization since
    the time of Abraham. 

     

    Our country has arrived at a place, in which
    these two diverse groups have also divided geographically. The northeast coast
    and west coast regions have become alien in every ideological way to the rest
    of the country. We are so irreconcilably different, morally and ethically, that
    we should part our ways. The liberals would vehemently oppose such a solution
    because they need to continue their parasitic relationship with the productive
    class.

     

    So, very soon, nature will correct this problem.
    An economic collapse is inevitable There are numerous catalysts on the horizon
    that are unavoidable; it’s a matter of which one hits first. When it comes, No
    food, medicine, or any life-supporting supplies will reach consumers. The
    government will be powerless to intervene. In the aftermath, the rebirth will
    come from the conservative, geographic middle of the country. God will correct
    this evil.

  • Anonymous

    American Airlines should wake up to the fact that there are other airlines out there. Going forward I will NOT, EVER, fly AA again.  I have also experienced poor service with them but to target people you don’t agree with is going to far.    Let me repeat for those ay AA who may not understand.      NO MORE business form me….and my staff and friends. 

  • http://profile.yahoo.com/TZKKFGDXIHREJG72O44CEQ3AII Jim

    Last time on American Airlines. They can go to hell.

  • mudslide

    What’s wrong with people??

  • Anonymous

    There is never an excuse to treat a customer badly, however there is another side to this story. Ask an American Airline flight attendant how he/she is treated by the company.  Sometimes they might just be over tired and hungry, working 12-14 hour shifts with no food and no time to even sit down. How many of you work under these conditions? Most do their job and treat their customers well. Once in awhile one will reach a breaking point.

  • Anonymous

    I wondered about the same thing.  I’ve never seen a Down Syndrome child be out of control.  They are usually very sweet and docile.  

  • Anonymous

    I’ve been dissing AA ever since the Wright Ammendment was enacted.  It limited Southwest Airlines from Love Field in Dallas as to where they couldn’t compete with AA on out of state flights.  AA acted just like a bunch of spoiled brats throwing a tantrum in order to get their way. 

  • Anonymous

    The first and last time I flew American Arlines was 1969 and they lost my lugage. They were rude and did nothing to assist me in finding it. Mary Ann Sherman, you can tout them all you want, but I’m hearing after more than 40 years they are actually worse.

  • Anonymous

    Yes strtlk, you are annoying.

  • Anonymous

    Ignore him.

  • Guest

    “Even if you’re the evil bastard he thought you were…”

    If? Professional liars like Mr. Beck ARE evil bastards, and no one like him “deserve[s] good treatment.” Did Joseph Goebbels deserve good treatment?  Beck is the 21st Century’s Joseph Goebbels, even if Beck’s followers cannot detect Beck’s lies.

  • Guest

    If the information a news organization brings to the public is wrong and is demonstrated—easily—to be incorrect, then what is the value proposition? The Blaze TV fills not-so-bright people’s heads with comforting bullshit and it serves to get them riled up and angry with… non-facts. It tells dum-dums, not “the news,” but what they want to hear. Study after study has shown that the Blaze TV fans are the least informed people in America—indeed they are the very opposite of informed, as they tend to actually know less than they would had they watched no TV news at all.

    It’s a very difficult thing to convince someone that they’re stupid, however, it’s utterly infuriating when someone lets you know that they think you’re stupid and you suspect they might be right (I’d imagine, it’s not like this has ever happened to me). Faced with that uncomfortable power dynamic, stupid people tend to huff and puff and dig in their heels even harder when it comes to something that threatens them. As the Republican electorate gets older and has less and less influence, the growing realization that the rest of us think they’re knobswill see the thrashing displays of abject crazy get ratcheted up to levels of lunacy not yet seen, but that will just seem more and more silly, shrill and impotent as time goes on. For the Republicans, it used to be that automatically having the coalition of the stupid in their back pocket was a winning strategy. Today that’s why they’re losing and yet they can’t exactly cut them loose, either.

  • http://twitter.com/flutelaura Laura Curtin

    I wrote to them as well – Our family will no longer be flying Delta or American Airlines!

  • http://twitter.com/flutelaura Laura Curtin

    This blog link no longer works!  

  • Anonymous

    I had several bad experiences with American Airlines and will never fly with them again. 

  • Anonymous

    “Obama Airlines” or “Liberal Airlines” would also be good.

  • Anonymous

    Liberals do not love anyone but themselves.  If you are 
    not like them they treat you like dirt while they waddle
    in the mud.  Ironic isn’t it.

  • http://pulse.yahoo.com/_IK5FY2J2OH3ZDDBARXDRG6VK2A William

    American used to be number one.  No wonder they are going down the tubes.

  • http://pulse.yahoo.com/_IK5FY2J2OH3ZDDBARXDRG6VK2A William

    Really miss your show on Fox.  Better than many college courses I’ve taken.  Incidently, many liberal are also turning against American Ailines.  It used to be a class act but they are now cattle cars and existing on past performance.

  • http://www.facebook.com/fred.lopiccolo Fred Lopiccolo

    To all my fellow Americans, the word is BOYCOTT. We can suffer a little to get our point across. I say we BOYCOTT everything that is ANTI-CHRIST, ANTI-CONSERVATIVE, ANTI-CAPTITALISTIC and ANTI-AMERICAN.

  • BentGhazi

    American Airlines used to be a great company. That was then, this is now. I will never fly, and no one in my family will ever fly American Airlines. It’s time that conservatives, and everyone else votes with their wallets regarding companies that allow their employees behave in the manner illustrated in this article. 

    I have flown with American ever since 1972, but that is never going to happen again.

  • SoThere

    I fly quite a bit every year.  I never fly American Airlines.

  • http://www.facebook.com/people/Geoff-Pace/1447673162 Geoff Pace

    UN- American Airlines strikes out again. No more “friendly ” skies for sure! :((

  • ginger

    And just what has that to do with THIS subject???? That was years ago and has nothing to do with American Airlines treating paying customers in a rude , disrespectful manner….go drink your kool-aid and sit in a corner until you sober up.

  • ginger

    I ended up in Chicago due to flight delays and had to fly American…it will be the very LAST time I fly with them.They are still in the 50s and think they are better than their customers,

  • http://www.facebook.com/unlikely.spy Unlikely Spy

    I have a good friend that is a retired American Airlines pilot and he won’t fly American Airlines.

  • http://www.facebook.com/njsidge Anthony Arezzo

    thanks for that…I WILL NEVER FLY LIBERALamerican’t airlines…NEVER!

  • http://www.facebook.com/njsidge Anthony Arezzo

     hey dope that was after 911 the airline industry was broken…it was a one time fix…if clinton did his job their wouldn’t be a 911 or bailouts…SMARTEN-UP! did you hear me mention CLINTON!…

  • christopher mahoney

    The legacy carriers generally hate their customers, with the exception of Delta. I don’t know why Delta is the exception, but they are. United has always been the worst, followed by USAIR. American was good before its labor troubles began. AA is powerless to discipline its unionized attendants.

  • Sandie

     They are generally sweet and docile, very loveable and loving. If they are confronted with a situation they are unfamiliar with and someone tries to force something on them they can become afraid and show it by refusing to comply, but with a little patience and properly handled it works  out OK.

  • Anonymous

    I am beginning to believe that the mental illness of Liberals is a respritory illness that has spread to the politically low informed, people that have a fully functioning brain would have enough sense to know this behavior is wrong 

  • http://www.facebook.com/victoria.s.sain Victoria Skywishes Sain

    My fiance just got refused based only on his colour . needless to say i am going to the papers now .