Glenn knew that there was a reason he was supposed to go to Wilmington, but he had no idea that miracles would await him when he arrived in the small town.
Before leaving for Wilmington, Glenn met with a group of entrepreneurs who had developed a procedure to help people who couldn’t hear. He described the story of one woman in the meeting who had actually used the device. Glenn said that the woman had been affected her whole life by her lack of hearing. Growing up with hearing aids, she felt isolated in high school and had problems dating. In college, she wasn’t able to pursue her major because her professors didn’t teach from the text book but solely from lecture.
But after getting married, the woman underwent this new procedure the group had developed. Glenn described:
“She got married and she had kids and then she had this device implanted a few years ago when they were just beginning to test it, and you put it in and then it has to heal for eight months and it's actual restoration of hearing, not like a cochlear implant. And the amazing thing is, she said when they turned it on eight months later, she said, I heard the crispness of the air conditioner. I had never heard it before. And she just described the sound of air to me. And think all the things that we take for granted. She gets into the car and, she said, I heard my child's voice for the first time: Mommy, did they fix your ears? And the way she told this story, I mean, everybody in the office was crying.”
Glenn left for Wilmington soon after the meeting, and when he arrived in town he went directly to a book signing. Glenn said, “In that crowd there were, let's see, a mom, a dad, and this son. And he was about, probably 7 or 8. And he had hearing aids. And I was talking to the parents and I asked him a question, and he looked right directly up to them because I could tell that he couldn't hear me. After hearing this story on Monday from these two women, I could -- I just, I knew what he was feeling. And there was Miracle Number 1.”
At the TV show later that day, Glenn pulled them aside and made a promise to find a way to restore his hearing. Glenn said:
"Here I am, I know this technology exists. I know this family probably doesn't know about this technology and I just don't think they could afford it. It's $30,000 an ear. And we can. And I looked at them and I thought, that is not a coincidence that they were sitting in my office on Monday and I know about this and now I see him, and I know we can restore his hearing. So I pulled them off to the side, and during the television show -- they didn't know this, but during the television show, we brought them up. And when I come back from vacation, I'm bringing them in to meet with the doctors. I want to see if there's a way we can restore his hearing, we're going to do it."