American Airlines refuses to board teen with Down Syndrome in first class

Apparently poor customer service at American Airlines isn't limited to conservatives, they also stopped a family with a sixteen year old with Down syndrome from boarding a plane over the weekend! Are they just asking for people to stop flying their airlines?

The Blaze explains:

Robert Vanderhorst, his wife Joan and 16-year-old son Bede, who is disabled, were booked to fly on an American Airlines flight from Newark to Los Angeles on Sunday when the boy and his parents were not allowed on the plane.

The family from Porterville had upgraded to first class tickets at an airport kiosk, and asked the airline to seat the boy and one of his parents together, Vanderhorst said – a request the airline granted.

When the family was ready to board, they were stopped by airline personnel, told their son was a “security risk” and would not be allowed on the flight. The parents protested, and later were rebooked to fly coach with another airline.

American Airlines spokesman Matt Miller said the disabled boy was agitated and running around the gate area prior to boarding, which his parents dispute. The airplane’s pilot observed the boy, Miller said, and made the call based on his behavior.

"There's a reason why American Airlines is on the verge of bankruptcy and trying to figure out how they're even going to survive," Glenn said after reading the story.

"There's a reason why Southwest doesn't have this problem.  There's a reason why you don't ‑‑ you don't see this with JetBlue.  These big stodgy airlines that think they can treat people like garbage.  They can't."

Glenn explained that since he discussed his own horrible treatment from an American Airlines flight attendant on radio, he has received multiple e-mails from listeners who have decided to no longer fly American Airlines.

He read one such email on the air today:

Glenn,

I'm at the Boston airport after a hard day of work and I just read the transcript regarding your experience with American Airlines.  Guess who I'm flying home with.  Yep.  By tomorrow I'm going to write them.  It will be kind and professional.  I'll let them know that I will never fly with them again, and I will donate my miles to charity.  I'm doing this for an obvious reason:  A, the way they treated you; but I'm also doing this because you didn't ask anyone to do it.  You just shared what happened to you.  What the flight attendant forgot or maybe never knew is that his life in America is possible because of our Constitution.  And I think there's something in there about free speech.  Oh, sure, he exercised his, but not in a way that elevates dialogue.  And when he puts on his American Airlines uniform, it is his job to treat all passengers alike, regardless of race, religion, or political opinion.  Interesting, isn't it, that American is going through bankruptcy and Southwest keeps making profits.  The employees at Southwest love their job and they love their customers.  All of them.  But he doesn't love his job, and he doesn't love his customers.  And the truth is anyone who treats another the way you were treated doesn't think much of himself, either.  American Airlines?  I don't think so.  

"I got a lot of these e‑mails, a lot of these e‑mails.  I can't even imagine how many e‑mails American Airlines received.  The way to deal with this is you fire the guy.  He said in front of the pilot, I said 'At least thank you for not treating my children the way you treated me.'  And he said, 'Oh, it was my pleasure; you deserve it.'  He said that to a paying customer.  Now, if that's American Airlines' policy, to treat ‑‑ to allow employees to treat somebody they disagree with like absolute garbage, I'm telling you I was treated worse than a dog would be treated.  If that is their policy, well, good luck with that.  I'll never fly your airline again.  The way to deal with it is to fire the guy," Glenn said.

"Even if you're the evil bastard he thought you were, you still paid for that flight for you and your family and deserve good treatment," Pat said.

"By their silence, that is their policy," Glenn said. " I as an individual have made the choice that American Airlines does not want my money, they do not appreciate me as an individual, they do not count me as a worthy customer."

"There was no problem.  I didn't say a word, not one word.  My wife didn't even know.  She was sitting across the aisle.  She didn't even know what was going on until we got off the plane.  I kept looking at her and she was like, 'What?  What's happening?'   I didn't want to cause a problem on the plane.  So that's not what was happening.  Somebody judged me just on my face.  Just on what they think I am.  I had no exchange with this individual, none.  The only word he uttered in a four‑hour flight was, 'Breakfast?"' That was it.  So there was no problem.  And if American Airlines wants to choose and let their employees judge people, God bless you.  I'm out.  If you want to fly, fly with them," Glenn said.

While Glenn has yet to be contacted by American Airlines beyond the claim that they are "investigating" the issue, the airline has released the statement below regarding the Vanderhorst family:

We appreciate the outpouring of concern for the Vanderhorst family. However, prior to boarding flight 119 from Newark to Los Angeles, our customer service team observed the Vanderhorst teen yelling and running around the gate area – he seemed very agitated. Our team, along with the Captain of the flight, worked with the family for more than 30 minutes to try and calm the teen down. There were times when he was calm, but unfortunately, when it came time to board the flight he became agitated again. We tried to work with the family to come up with alternate solutions, which included an offer to rebook the family on the next flight in order to give the teen time to acclimate to his surroundings. Our customer service team, as well as flight crew, made the difficult decision that it wasn’t best for the teen to travel at that time. We wanted to make sure that the young man, as well as the other passengers onboard, were safe and comfortable during the six-hour flight.

 Ultimately, the family chose to fly another airline, and we helped to re-accommodate the Vanderhorsts.

 American’s actions and procedures are in full compliance with the Air Carrier Access Act. Asking the Vanderhorst family to take a different flight was a decision that was made with careful consideration and was based solely on the young man’s behavior.

Time after time, Americans have taken to the streets to defend our constitutional rights, whether it was our livelihood at stake -- or our lives. But, what was the point of all the civil rights movements that came before, if we're about to let the government take our rights away now?

On his Wednesday night special, Glenn Beck argued that Americans are tired of having our rights trampled by "tyrannical" leaders from state and local governments who are ignoring our unalienable rights during this pandemic.

"Our nanny state has gone too far. The men and women in office -- the ones closest to our communities, our towns, our cities -- are now taking advantage of our fear," Glenn said. "Like our brothers and sisters of the past, we need to start making the decisions that will put our destiny, and our children's destiny, back into our hands."

It took less than two months of the coronavirus tyranny to make America unrecognizable, but some Americans are fighting back, risking losing their jobs and businesses or even jail time, as they battle to take back our civil rights.

Here are just a few of their stories:

After New Jersey's Atilis Gym reopened in defiance of the governor's executive order, the Department of Health shut them down for "posing a threat to the public health." Co-owner Ian Smith says somebody sabotaged the gym's toilets with enire rolls of paper to create the public health "threat."

Oregon Salon owner, Lindsey Graham, was fined $14 thousand for reopening. She said she was visited by numerous government organizations, including Child Protective Services, in what she believes are bullying tactics straight from the governor's office.

77-year-old Michigan barber, Karl Manke, refused to close his shop even when facing arrest. "I couldn't go another 30 days without an income," he said. But when local police refused to arrest him, Gov. Gretchen Whitmer's (D) office suspending his business license instead.

Port of Seattle police officer Greg Anderson was suspended after he spoke out against enforcing what he called "tyrannical orders" imposed amid coronavirus lockdowns.

Kentucky mother-of-seven, Mary Sabbatino, found herself under investigation for alleged child abuse after breaking social distancing rules at a bank. After a social worker from child protective services determined there was no sign of abuse, he still sought to investigate why the Sabbatino's are homeschooling, and how they can give "adequate attention to that many children."

Dallas salon owner Shelley Luther was sentenced to seven days in jail after she defied the state-mandated stay-at-home orders to reopen her business.

Watch the video clip from Glenn's special below:


Watch the full special on BlazeTV YouTube here.

Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multiplatform network of voices who love America, defend the Constitution and live the American dream.

It took less than two months of the coronavirus tyranny to make America unrecognizable. Leaders from state and local governments across the U.S. have flattened the curve of some of our most basic constitutional rights, but some Americans are fighting back — and risking jail time or losing their businesses.

On Wednesday night's GBTV special, Glenn Beck argued that we're witnessing the birth of a new civil rights movement — and it's time to build a coalition of common sense to keep America as we know it free.

Watch the full special below:

Use code GLENN to save $10 on one year of BlazeTV.

Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multiplatform network of voices who love America, defend the Constitution and live the American dream.

On the radio program Thursday, Glenn Beck sat down with chief researcher Jason Buttrill to go over two bombshell developments that have recently come to light regarding former Vice President Joe Biden's role in the 2016 dismissal of Ukrainian Prosecutor General Viktor Shokin.

"Wow! Two huge stories dropped within about 24 hours of each other," Jason began. He went on to explain that a court ruling in Ukraine has just prompted an "actual criminal investigation against Joe Biden in Ukraine."

This stunning development coincided with the release of leaked phone conversations, which took place in late 2015 and early 2016, allegedly among then-Vice President Biden, Secretary of State John Kerry, and Ukraine's former President Petro Poroshenko.

One of the audiotapes seems to confirm allegations of a quid pro quo between Biden and Poroshenko, with the later admitting that he asked Shokin to resign despite having no evidence of him "doing anything wrong" in exchange for a $1 billion loan guarantee.

"Poroshenko said, 'despite the fact that we didn't have any corruption charges on [Shokin], and we don't have any information about him doing something wrong, I asked him to resign,'" Jason explained. "But none of the Western media is pointing this out."

Watch the video below for more details:


Listen to the released audiotapes in full here.

Use code GLENN to save $10 on one year of BlazeTV.

Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multiplatform network of voices who love America, defend the Constitution and live the American dream.

A recently declassified email, written by former National Security Adviser Susan Rice and sent herself on the day of President Donald Trump's inauguration, reveals the players involved in the origins of the Trump-Russia probe and "unmasking" of then-incoming National Security Adviser, Gen. Michael Flynn.

Rice's email details a meeting in the Oval Office on Jan 5, 2017, which included herself, former FBI Director James Comey, former Deputy Attorney General Sally Yates, former Vice President Joe Biden, and former President Barack Obama. Acting Director of National Intelligence, Richard Grenell, fully declassified the email recently amid President Trump's repeated references to "Obamagate" and claims that Obama "used his last weeks in office to target incoming officials and sabotage the new administration."

On Glenn Beck's Wednesday night special, Glenn broke down the details of Rice's email and discussed what they reveal about the Obama administration officials involved in the Russia investigation's origins.

Watch the video clip below: