The internet doesn’t agree on much, but everyone has come together to condemn United Airlines for forcibly dragging a passenger off a plane. “Flight 3411 from Chicago to Louisville was overbooked,” the airline released in a statement. “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation.” This leaves out the part where the 69-year-old passenger, a doctor who was reportedly pleading, “I have to get home, I have to get home” over and over again, was yanked to the ground and picked through convoluted means to lose his seat because United overbooked the flight.
United CEO Oscar Munoz didn’t help matters when he wrote a letter praising his employees for following “established procedures for dealing with situations like this.” He continued, “Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation.” Needless to say, Twitter had a good time with Munoz’s defensive comments (he also half-heartedly apologized for “having to re-accommodate these customers”), and Twitter is having a great time coming up with new mottos for United Airlines.