Their Insurance Didn’t Want to Cover This Family – Then the Audience Stepped In

Last week, Russell Cruzan II and Michelle Budnik-Nap joined Glenn on radio Monday to share an update on their son Russell Cruzan, who suffers from the same debilitating genetic condition that Charlie Gard had.

According to the Michigan couple, their insurance company didn’t want to cover the baby’s appointment with a mitochondrial specialist in Boston because Priority Health thought a nearby geneticist was sufficient for Russell’s care. Known as “Bubby,” the baby has mitochondrial DNA depletion syndrome, a rare degenerative genetic condition that affects organs and muscles. While there is no known medical cure, medical specialists have been able to improve quality of life for children with the condition.

The insurance company’s Facebook page blew up with lots of comments following the couple’s interview on radio Thursday. Dad Russell Cruzan had the latest update on Monday morning: Priority Health’s medical director is now handling the case, and the family is moving forward with the company to work out covering the baby’s initial appointment with a specialist.

The family should have an answer for their case by Wednesday, he said.

GLENN: Hmm.

I believe it was on Friday, we had Russell Cruzan on. His son is Bubby. Bubby is a newborn, less than a year old, who has been diagnosed with the same disease that -- oh, shoot, now I've forgotten his name.

STU: Charlie Gard.

GLENN: Charlie Gard has had in England. When we first had him on, we just talked about how the family is and everything is going on. Insurance was fine.

Last week, we found out that their insurance company is not going to cover a -- a doctor's appointment or allow them to go out of state because, "You've got a geneticist." Well, no.

The geneticist in the state says, "I'm not an expert in this. There's one guy that is an expert. And the baby needs to see an expert." This isn't like -- this can't be solved in -- at a doc in the box. We need a specialist on this.

So we found out that they were trying to get an appointment. By the end of the day, I think the fundraiser that we started in the morning was up to $40,000. And -- and we were also looking for information about the insurance company on what the insurance company was going to do, whether they would reconsider.

I got this note: Glenn, Thursday after we got off the phone, Priority Health called me and said that it was indeed denied. Their case. But I needed to file an appeal as fast as possible. He then said that their Facebook was blowing up with all kinds of comments.

I tried to file the appeal, but the email server was down, perhaps from all of the emails and comments from your awesome supporters. They then called me this morning, I think this was Friday and said: Don't worry about the appeal right now. The medical director is now handling our case and is going to talk to geneticist. And they're trying to see if they can get this approval done for us. Thanks so much for all of the help from your listeners. We'd be lost without you guys.

Russell, welcome to the program.

RUSSELL: Hey. How's it going?

GLENN: Good. What a rollercoaster this is.

RUSSELL: Yes, it is.

GLENN: Okay. So tell us what has happened.

So I really want to provide a free commercial for Priority Health, you know, and let people call in, like you, who have had, you know, problems where they've solved it. Are they going to solve this problem, do you think?

RUSSELL: I'm really hoping they do. It sounds like, after Thursday, it sounds like they started backpedaling a lot.

GLENN: Okay.

RUSSELL: They're like -- I mean, all the negativity they were getting and everything. They did tell me, come Wednesday, they'd have an answer for me. And they did talk to our geneticist and the one we're trying to go see.

GLENN: Great.

Well, here's what we would like to do: And you can -- you can offer this. You know, when they decide that they are going to, you know, show the -- you know, cover Bubby and -- and -- and make sure that he can go to a geneticist and the insurance company recognizes, of course, that, you know, they don't know more than the actual experts in the field, that they're there to cover and write checks, not to make diagnosis or health care calls. I'd love to have their representative on to be able to give them the accolades and point out that this is an insurance company that, you know, has a heart and is doing that.

And if they choose not to cover -- you know, they said by Wednesday, let's stay in touch. When they come back, if they choose not to cover, I'd also like to give them free advertising. And we'll pick a day. And I just want to hear from just those people who have filed, you know, for things and then had Priority -- what is it? Priority Health?

RUSSELL: Correct.

GLENN: Yeah, that had Priority Health turned them down, but then correct -- I'm sure -- I'm sure there's tons of stories where they filed and everything went fine. It was all corrected.

So whatever your story is with Priority Health, I'm going to give you an opportunity to have a nationwide audience. And we'll dedicate the entire show to Priority Health, to show -- we'll have the listeners and people who actually have Priority Health explain what a wonderful health care company and provider this provider is.

Everything else good, Russell?

RUSSELL: Yeah, everything else is going great.

GLENN: Good. Do you have the appointment set?

RUSSELL: Yes, we do. August 24th. They have agreed to let us pay out of pocket, which will be easily done now with all the support that we got from everybody after that show.

GLENN: What is it up to now? Do you know?

RUSSELL: Almost $57,000.

PAT: Yeah.

GLENN: Fifty-seven thousands. Well, that's good.

All right. Thank you so much. I appreciate it. And we'll -- you just keep in touch with me. And let's make sure that one way or another, everyone knows exactly how great Priority Health is.

RUSSELL: Sounds good. Thank you very much.

GLENN: You're welcome. Thank you.

If we just used our power for good, as opposed to evil.

PAT: Uh-huh.

GLENN: What we could accomplish.

JEFFY: That's what I tell myself, looking here at PriorityHealth.com.

GLENN: Oh, you know what, you can write to them on their Facebook page. They love it.

STU: Well, you're optimistic though on the way they're going to handle this. Right?

GLENN: I am. I am.

PAT: Well, who wouldn't be? I mean, surely there can't be too many stories from Priority Health customers where things have gone bad, right?

JEFFY: No.

PAT: There can't be -- I mean, nobody is perfect. Maybe there's one or two. But I'm sure if we opened up the phones on Thursday to find out more, you know, we would only hear a couple of stories.

GLENN: Right.

STU: We probably won't.

JEFFY: If any.

PAT: If any, yeah.

GLENN: If any. They're probably a great company.

PAT: Maybe this is the only snafu.

GLENN: Right. But that's why I want to open it up. I want to hear from all those people that have said -- that will tell us, "Hey, I had this with Priority Health, and everything was covered. And we got it covered in time. And there was no problems. And they wrote the check."

JEFFY: Right.

GLENN: "And they're just the greatest company of all the time."

PAT: That's exactly what I expect to hear.

GLENN: That's exactly what I expect to hear too. So we'll open that up for the people who actually pay the probably very low premium and very low deductible as well, for Priority Health. Anxious to advertise for them.

STU: And to be clear, that's the only time -- we would only do that if we had an indication or a concern that this was of more frequent occurrence. If they were able to handle this claim the way that they're supposed to, I mean, there's no reason --

PAT: We would be happy to talk about that too. Right.

GLENN: I would be happy to have the CEO on.

STU: And he could tell us about --

PAT: And thank them.

GLENN: And tell us -- and thank them. Sincerely thank them for taking a look at it.

PAT: Yeah. Because obviously mistakes happen.

GLENN: Right.

STU: That's why they have an appeals process.

GLENN: Exactly right. Exactly right. Wish that it didn't take a huge radio show to --

PAT: Either way, it should be a fun day for them on Thursday.

GLENN: Oh, it's going to be a fun day for them.

PAT: Yeah.

GLENN: Yeah. One day perhaps -- one way perhaps a little more fun than the other.

PAT: Perhaps.

GLENN: Perhaps.

JEFFY: Eh.

GLENN: Huh?

JEFFY: If you say so.

GLENN: Okay. All right.

On the radio program this week, Glenn Beck and Pat Gray discussed a series of recent polls that suggest presidential nominee Joe Biden's expected lead may be slipping with traditionally Democratic voters.

A new poll conducted by the Jewish Electorate Institute shows that two-thirds of Jewish voters still plan to vote for the Biden-Harris ticket in November. However, President Donald Trump's support within the Jewish community is also the highest among any Republican candidate in recent history.

In more bad news for Biden, a CNN poll (yes, CNN) released last month showed growing support for President Trump among black voters in swing states. Meanwhile, his support among Latino voters remains at roughly 33%.

"I don't think it's going to go the way the Democrats hope that it will," Glenn said of the election. "If you look at the groups that the Democrats have carefully fostered ... that's falling apart. If Donald Trump can grow that by 5%, and hurt the Democrats by 5% ... that alone could swing the election."

Watch the video below to catch more of the conversation:

Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multi-platform network of voices who love America, defend the Constitution and live the American dream.

We're being set up for a civil war. The Left is grooming us for an Eastern European-style revolution this election, and they're not even trying to hide it any more. The playbook for Mainstreet USA is the exact same that has been used in places like Ukraine, initiated by the same people in order to completely upend the American system.

On his Wednesday night special this week, Glenn Beck takes us through a tale of three chalkboards that will connect the dots: the Obama admin in Ukraine, the State Department's relationship with George Soros, Black Lives Matter and Antifa riots, the Great Reset, public school indoctrination, mail-in voting. It all points to something dangerous happening in November if we don't act now.

Watch the full video below:


The only way to watch the extended episode of tonight's show is on BlazeTV. Start your free trial and get $20 off a one-year subscription with code BANTHIS.

Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multiplatform network of voices who love America, defend the Constitution and live the American dream


The left has already determined that the wildfires raging across the West Coast were definitely caused by climate change and Big Tech is determined to silence anyone who dares suggest otherwise. Facebook even announced a sweeping policy on Saturday to remove posts that claim the fires were caused by arson from far-left activists.

But on his radio program Wednesday, Glenn Beck revealed multiple arrest records for suspected arsonists in California, Oregon, and Washington — and several of those charged and arrested were also instigators in Black Lives Matter rallies, violent protests, and Antifa riots. He also called out the "news gods" in Big Tech, daring them to try to censor his video.

"I asked my staff, to see if there was any evidence [of arson] on the fires. And I don't mean evidence from Twitter. I mean evidence. Is there anybody who has been arrested for arson?" Glenn said. "Well, here they are. And YouTube and Facebook, go ahead. I want you to demonetize this clip. I want you to somehow or another say that we're lying. I want you to throttle this. Go ahead. Because then you're going to have to explain what we got wrong. And I happen to have all the documents right here. So my attorney is really ready for that throttling or demonetization. You say you're a protector of the truth? Great, here it is."

Glenn read off the first 10 arrest records, which combined allege the destruction of more than 120,000 acres and 700 structures, as well as tens of thousands of people evacuated from their homes.

"You want to tell us, PolitiFact, how you came to the conclusion ... that there was no arson in these fires?" Glenn asked. "Can you tell me how you came to that conclusion? Because your fact-check seems to be entirely false."

Watch the video below for more details:


Want more from Glenn Beck?

To enjoy more of Glenn's masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, subscribe to BlazeTV — the largest multi-platform network of voices who love America, defend the Constitution and live the American dream.

Former White House press secretary Sarah Huckabee Sanders joined Glenn Beck on this week's podcast to share her unique perspective as a trusted adviser and confidante to President Donald Trump for two and a half years, which she also details in her new book, "Speaking for Myself: Faith, Freedom, and the Fight of Our Lives Inside the Trump White House."

Sarah described the unprecedented levels of corruption she saw firsthand during the Russia probe and shocking lengths to which Democratic leaders and the mainstream media would go to "take the president down."

Sarah said she often saw sides of Donald Trump that the media never covered. Recently, she went on the record denying the Atlantic's claims that the president mocked our military during a 2018 trip to France. She was on that trip, she told Glenn, and her account of what really happened paints a very different picture.

"The people who are making this outrageous charge are such cowards for doing so in an anonymous way. If you really believed this, and believed it was wrong, one, why did it take you so long? And, two, put your name on it the way the rest of us have," Sarah said.

"He didn't say those things. Not only was I there that day, Glenn, I spent two and a half years traveling all over the world with the president, watching him interact with men and women of our armed forces almost every single day during that two-and-a-half year period," she added.

"This is a person who loves America and loves the people who allow the rest of us to live in America, free, and have prosperity. And I got to see that a lot. I think it is shameful that people are trying to distort who he is and what he has done, particularly when it comes to the men and women in the military."

Watch a clip from the full interview with Sarah Huckabee Sanders below:

Find the full podcast below, on Glenn's YouTube channel or on Blaze Media's podcast network.


Want to listen to more Glenn Beck podcasts?

Subscribe to Glenn Beck's channel on YouTube for FREE access to more of his masterful storytelling, thought-provoking analysis and uncanny ability to make sense of the chaos, or subscribe to BlazeTV — the largest multi-platform network of voices who love America, defend the Constitution and live the American dream.