I believe it was on Friday, we had Russell Cruzan on. His son is Bubby. Bubby is a newborn, less than a year old, who has been diagnosed with the same disease that -- oh, shoot, now I've forgotten his name.
STU: Charlie Gard.
GLENN: Charlie Gard has had in England. When we first had him on, we just talked about how the family is and everything is going on. Insurance was fine.
Last week, we found out that their insurance company is not going to cover a -- a doctor's appointment or allow them to go out of state because, "You've got a geneticist." Well, no.
The geneticist in the state says, "I'm not an expert in this. There's one guy that is an expert. And the baby needs to see an expert." This isn't like -- this can't be solved in -- at a doc in the box. We need a specialist on this.
So we found out that they were trying to get an appointment. By the end of the day, I think the fundraiser that we started in the morning was up to $40,000. And -- and we were also looking for information about the insurance company on what the insurance company was going to do, whether they would reconsider.
I got this note: Glenn, Thursday after we got off the phone, Priority Health called me and said that it was indeed denied. Their case. But I needed to file an appeal as fast as possible. He then said that their Facebook was blowing up with all kinds of comments.
I tried to file the appeal, but the email server was down, perhaps from all of the emails and comments from your awesome supporters. They then called me this morning, I think this was Friday and said: Don't worry about the appeal right now. The medical director is now handling our case and is going to talk to geneticist. And they're trying to see if they can get this approval done for us. Thanks so much for all of the help from your listeners. We'd be lost without you guys.
Russell, welcome to the program.
RUSSELL: Hey. How's it going?
GLENN: Good. What a rollercoaster this is.
RUSSELL: Yes, it is.
GLENN: Okay. So tell us what has happened.
So I really want to provide a free commercial for Priority Health, you know, and let people call in, like you, who have had, you know, problems where they've solved it. Are they going to solve this problem, do you think?
RUSSELL: I'm really hoping they do. It sounds like, after Thursday, it sounds like they started backpedaling a lot.
RUSSELL: They're like -- I mean, all the negativity they were getting and everything. They did tell me, come Wednesday, they'd have an answer for me. And they did talk to our geneticist and the one we're trying to go see.
Well, here's what we would like to do: And you can -- you can offer this. You know, when they decide that they are going to, you know, show the -- you know, cover Bubby and -- and -- and make sure that he can go to a geneticist and the insurance company recognizes, of course, that, you know, they don't know more than the actual experts in the field, that they're there to cover and write checks, not to make diagnosis or health care calls. I'd love to have their representative on to be able to give them the accolades and point out that this is an insurance company that, you know, has a heart and is doing that.
And if they choose not to cover -- you know, they said by Wednesday, let's stay in touch. When they come back, if they choose not to cover, I'd also like to give them free advertising. And we'll pick a day. And I just want to hear from just those people who have filed, you know, for things and then had Priority -- what is it? Priority Health?
GLENN: Yeah, that had Priority Health turned them down, but then correct -- I'm sure -- I'm sure there's tons of stories where they filed and everything went fine. It was all corrected.
So whatever your story is with Priority Health, I'm going to give you an opportunity to have a nationwide audience. And we'll dedicate the entire show to Priority Health, to show -- we'll have the listeners and people who actually have Priority Health explain what a wonderful health care company and provider this provider is.
Everything else good, Russell?
RUSSELL: Yeah, everything else is going great.
GLENN: Good. Do you have the appointment set?
RUSSELL: Yes, we do. August 24th. They have agreed to let us pay out of pocket, which will be easily done now with all the support that we got from everybody after that show.
GLENN: What is it up to now? Do you know?
RUSSELL: Almost $57,000.
GLENN: Fifty-seven thousands. Well, that's good.
All right. Thank you so much. I appreciate it. And we'll -- you just keep in touch with me. And let's make sure that one way or another, everyone knows exactly how great Priority Health is.
RUSSELL: Sounds good. Thank you very much.
GLENN: You're welcome. Thank you.
If we just used our power for good, as opposed to evil.
GLENN: What we could accomplish.
JEFFY: That's what I tell myself, looking here at PriorityHealth.com.
GLENN: Oh, you know what, you can write to them on their Facebook page. They love it.
STU: Well, you're optimistic though on the way they're going to handle this. Right?
GLENN: I am. I am.
PAT: Well, who wouldn't be? I mean, surely there can't be too many stories from Priority Health customers where things have gone bad, right?
PAT: There can't be -- I mean, nobody is perfect. Maybe there's one or two. But I'm sure if we opened up the phones on Thursday to find out more, you know, we would only hear a couple of stories.
STU: We probably won't.
JEFFY: If any.
PAT: If any, yeah.
GLENN: If any. They're probably a great company.
PAT: Maybe this is the only snafu.
GLENN: Right. But that's why I want to open it up. I want to hear from all those people that have said -- that will tell us, "Hey, I had this with Priority Health, and everything was covered. And we got it covered in time. And there was no problems. And they wrote the check."
GLENN: "And they're just the greatest company of all the time."
PAT: That's exactly what I expect to hear.
GLENN: That's exactly what I expect to hear too. So we'll open that up for the people who actually pay the probably very low premium and very low deductible as well, for Priority Health. Anxious to advertise for them.
STU: And to be clear, that's the only time -- we would only do that if we had an indication or a concern that this was of more frequent occurrence. If they were able to handle this claim the way that they're supposed to, I mean, there's no reason --
PAT: We would be happy to talk about that too. Right.
GLENN: I would be happy to have the CEO on.
STU: And he could tell us about --
PAT: And thank them.
GLENN: And tell us -- and thank them. Sincerely thank them for taking a look at it.
PAT: Yeah. Because obviously mistakes happen.
STU: That's why they have an appeals process.
GLENN: Exactly right. Exactly right. Wish that it didn't take a huge radio show to --
PAT: Either way, it should be a fun day for them on Thursday.
GLENN: Oh, it's going to be a fun day for them.
GLENN: Yeah. One day perhaps -- one way perhaps a little more fun than the other.
JEFFY: If you say so.
GLENN: Okay. All right.